Keep track of complaint information

Here you can download a Log Sheet  to help you keep track of all important conversations,  agreements and documents.

If you are making a complaint on behalf of someone else, this  Consent Form can be used for you to progress the complaint.

Useful tips – recording your complaint information

  1. Write down what your concerns are as simply and clearly as you can so that you can refer back to them later.
  2. If you send a written complaint, keep a copy of your letter
  3. Where your complaint is not resolved with a written response and a meeting is arranged, it is helpful to prepare a list of questions you want to ask. Take this with you to your meeting along with all of your other complaint records.

If you want to talk to someone about the issues you want to raise, you can call our Helpline on 0300 330 5454.