Erin’s complaint

“I contacted VoiceAbility for support and assistance when I was experiencing problems with health services because of a lack of understanding of me being a transgender person in the final stages of transitioning from male to a female. I got in touch while detained in hospital under the Mental Health Act, where I was not regarded by the hospital as a female so I was admitted to a male ward. Once on the ward the, the ward manager told me that it would be inappropriate for me to be admitted to a female ward so I was left in the wrong setting.

I explained to my advocate how concerned I was about my dignity and safety, including my refusal to have a shower for fear of being humiliated and possibly attacked by male patients. My advocate listened to my concerns and agreed to, on my behalf, research relevant policies and request a meeting with the manager in the first instance, and then, if necessary a second meeting with the consultant. I requested that my advocate support me in person by attending these meetings with me. We also discussed my right to complain formally to the hospital Trust.

My advocate sourced the Department of Health policy document which provides guidance for hospitals on the provision of appropriate accommodation of transgender people and also the hospital’s own equality and diversity policy.

Following our meeting with the ward manager where I was able to explain my views and the national and local policies, the ward manager agreed to escalate the issue to senior managers after which I was transferred to the female ward.”


Other Case Studies:

  • Josephine’s complaint: about her husband Issac’s treatment as a dementia patient in local hospital
  • David’s complaint:  about the lack of information on the potential side effects of treatment for psychotic symptoms
  • Michelle’s complaint: about the way professionals treated her as a young adult with learning difficulties
  • Ahmad’s complaint: about his treatment as someone who speaks English as a second language