Make a complaint about VoiceAbility

As a learning organisation, we want to hear your comments, suggestions and complaints because it means that we can continually improve.

Whatever you want to tell us, we will listen to you. Your comment or complaint will be taken seriously and we will treat you fairly, honestly and to the best of our abilities. Many problems can be sorted out by talking to us. Most differences or misunderstandings can be sorted out simply and quickly. But if you don’t tell us about a problem, we may not know how to help you.

When you make a complaint

If you want to make a complaint about VoiceAbility, our aims are to:

a) clearly understand your concerns and the issues you raise

b) clearly understand what you want to happen as a result of your complaint

c) address your concerns by understanding the facts of the situation and identify a resolution with you as quickly as possible

d) resolve issues informally wherever you wish us to and where appropriate, so that you do not have to go through a formal process.

How do I make a complaint about VoiceAbility?

Talk to a member of staff from VoiceAbility about what you are unhappy about.

If you do not feel comfortable talking to a member of your local service, you can email our complaints team on The team will look at your complaint and will make sure that it is dealt with appropriately.

Someone will be in touch with you to talk through the issue you have and will thoroughly investigate your complaint.