Who is advocacy for?

Our NHS Complaints Advocacy Service ensures that anybody who requires support to make a complaint will be given it. We support people with different communication requirements and people who do not use English as a first language. We also work in prisons and with people within secure settings.

One to one advocacy


One to one advocacy support is available to people who do not feel able to make a complaint on their own. This may be because you are still very unwell, because of a bereavement or, because you have already made a complaint but you do not feel that you are being heard. A VoiceAbility advocate can support you at any point during your complaint process.

Advocates are specially trained to assist:who-is-advocacy-for-

  • People with a physical disability or sensory impairment
  • People with a long term condition
  • People with learning disabilities
  • People with mental ill-health
  • Older people, who may be alone and need additional support
  • Partners, carers, friends or family members of someone who has experienced poor service from the NHS

Self help materials and information


Our experience tells us that the majority of people feel confident enough to make a complaint on their own, without independent support. This website includes easy to use self help materials and information to help people who feel able to pursue their complaint on their own.

If you want to talk to us about your complaint, our team is available to answer your questions. Call our Helpline on 0300 330 5454 or email us at nhscomplaints@voiceability.org

People have the right to complain about any aspect of the NHS, including prison health care, continuing care, funding and treatment appeals and complaints that involve social care as well as health care.