Useful National Links

You may find these links useful:

Healthwatch England


Healthwatch England is the independent consumer champion for health and social care in England. Working with a network of 152 local Healthwatch, we ensure that the voices of consumers and those who use services reach the ears of the decision makers.

Helpdesk: 03000 683000

Email: enquiries@healthwatch.co.uk 

Information Commissioner


The Information Commissioner’s Office is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel Helpline: 0303 123 1113 / 01625 545745

Website: www.ico.gov.uk

NHS England


If you need to make a complaint or raise a concern about Primary care services which included GPs, dentists, opticians and pharmacies they should be directed to the new national contact centre:-

Address: NHS England, PO Box 16738, Redditch, B97 9PT

Tel:  0300 311 22 33

Email: England.contactus@nhs.net

General Optical Council


The General Optical Council is the regulator for the optical professions in the UK. Their purpose is to protect the public by promoting high standards of education, performance and conduct amongst opticians.

Address: The OCCS, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ

Tel: 0844 800 5071

Emailenquiries@opticalcomplaints.co.uk

Websitewww.opticalcomplaints.co.uk

General Dental Council


The General Dental Council’s role is to protect the public by regulating dental professionals. All dentists, dental nurses, dental technicians, clinical dental technicians, dental hygienists, dental therapists and orthodontic therapists must be registered with the council in order to work in the UK.

Address: 37 Wimpole Street, London, W1G 8DQ

Tel: 020 7009 2701

Email: Complaints@gdc-uk.org

Website: www.gdc-uk.org

Nursing and Midwifery Council

All practising nurses and midwives in the UK are registered with the Nursing and Midwifery Council (NMC). They have clear and transparent processes to investigate and take action against nurses and midwives who fall short of their standards.

For more information visit their website www.nmc-uk.org or call them on 020 7333 9333

General Medical Council


The GMC registers doctors to practise medicine in the UK. Their purpose is to protect, promote and maintain the health and safety of the public by ensuring proper standards in the practice of medicine.

Address: Regent’s Place, 350 Euston Road, London, NW1 3JN

Tel Helpline: 0845 357 0022

Switchboard: 0845 357 8001

Website: www.gmc-uk.org

The Parliamentary & Health Service Ombudsman


The Ombudsman’s role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

Address: Millbank Tower, Millbank, London, SW1P 4QP

Tel: 0345 015 4033

Website: www.ombudsman.org.uk

Community Legal Services Direct


Legal aid can help you pay for legal advice, mediation or representation in court if you can’t afford it.

This could include help for housing, debt, work, family, benefits or education problems.

Tel: 0845 345 4345

Website: www.communitylegaladvice.org.uk

National Patient Safety Agency


The National Patient Safety Agency leads and contributes to improved, safe patient care by informing, supporting and influencing the health sector.

Address: 4 – 8 Maple Street, London, W1T 5HD

Tel: 020 7927 9500

Website: www.npsa.nhs.uk

Care Quality Commission


The CQC’s job is to check whether hospitals, care homes and care services are meeting national standards

Address: CQC National Correspondence, PO Box 1258, Newcastle Upon Tyne, NE99 5AU

Tel: 03000 616 161

Email: enquiries@cqc.org.uk

Website: www.cqc.org.uk

The CQC have released new public leaflets which aim to help the public understand what they can expect from good care:

Optical Consumer Complaints Service


An independent body set up to try to settle complaints from members of the public who are not satisfied with the goods and services received from a registered optical practice.

Address: PO Box 4685, London, SE1 6ZB

Tel: 020 7407 3990

Email: postbox@opticalcomplaints.co.uk

Website: www.opticalcomplaints.co.uk

Action against Medical Accidents (AvMA)


An independent charity that provides free and confidential advice to people injured during the course of medical treatment.

Address: 44 High Street, Croydon, Surrey, CR0 1YB

Tel: 0845 123 2352

Website: www.avma.co.uk

The Law Society of England & Wales


Professional body for the legal profession that can help you find a solicitor specialising in medical negligence claims.

Tel: 0870 606 2500

Website: www.lawsociety.org.uk