Richmond upon Thames Useful Contacts

Richmond Clinical Commissioning Group

Address: First Floor, Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Telephone: 020 8734 3001
Emailricccg.richmondpals@nhs.net
Websitewww.richmondccg.nhs.uk 

If you wish to complain or offer a compliment about other local service please contact Richmond CCG’s complaints department:
Telephone: 020 8734 3001
Write: Quality & Complaints Manager, Richmond CCG, 1st Floor, Civic Centre, 44 York Street, Twickenham, TW1 3BZ

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NHS Richmond (South West London)

As part of the changes to the NHS brought about by the Health and Social Care Act 2012, Primary Care Trusts (PCTs) and Strategic Health Authorities (SHAs) ceased to exist on 31 March 2013. As a consequence the website for NHS Richmond no longer exists.

If you need to make a complaint or raise a concern about Primary care services in Richmond, which include GPs, dentists, opticians and pharmacies, you can either contact Richmond Clinical Commissioning Group (CCG) or NHS England.

NHS England

Address: NHS England, PO Box 16738, Redditch, B97 9PT
Telephone: 0300 311 22 33
Email: england.contactus@nhs.net

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Hospital Trusts:

Kingston Hospital NHS Trust

Address: Ann Radmore, Chief Executive, Kingston Hospital NHS Foundation Trust, Galsworthy Road, Kingston upon Thames KT2 7QB
Telephone: 020 8546 7711, extension 2250
Websitewww.kingstonhospital.nhs.uk

 

West Middlesex University Hospital NHS Trust

Address: Twickenham Road, Isleworth, Middlesex, TW7 6AF
Telephone: 020 8321 6261
Email: pals.service@wmuh.nhs.uk
Website: www.west-middlesex-hospital.nhs.uk

West London Mental Health NHS Trust have a facility, called the Lakeside Mental Health Unit. If your complaint relates to care or treatment there, then please email: complaints@wlmht.nhs.uk

 

South West London and St Georges Mental Health NHS Trust
Address: David Bradley, Chief Executive, Trust Headquarters, South West London and St George’s Mental Health NHS Trust, Springfield University Hospital, 61 Glenburnie Road, London, SW17, 7DJ or Victoria Gregory, Patient Experience Manager, Building 15, South West London and St George’s Mental Health NHS Trust, Springfield University Hospital, 61 Glenburnie Road, London, SW17 7DJ
Telephone: 020 3513 6150
Email: complaintsmanager@swlstg-tr.nhs.uk
Website: www.swlstg-tr.nhs.uk

 

Hounslow and Richmond Community Healthcare NHS Trust

Address: The Complaints Manager, Sovereign Court, 15-21 Staines Road, Hounslow, Middlesex, TW3 3HR.
Telephone: 020 8630 2923

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Patient and Liaison Service (PALS)

Trusts:

Hounslow and Richmond Community Healthcare NHS Trust PALS
Telephone: 0800 953 0363
Email: pals@hrch.nhs.uk
Website: www.hrch.nhs.uk/patients/complaints


Hospitals
:
For Springfield University Hospital, Barnes Hospital, Queen Mary’s University Hospital, Richmond Royal Hospital, St George’s Hospital (South West London and St Georges Mental Health PALS):
Telephone: 0203 513 6150

 

West Middlesex University Hospital PALS
Visit:
Hospital Atrium (adjacent to reception desk), Monday to Friday, 10am-2pm
Online Form:
www.chelwest.nhs.uk/your-visit/send-us-feedback
Email:
pals.service@chelwest.nhs.uk
Telephone:
020 8321 6261

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London Ambulance NHS Trust

Address: Patient Experiences Department, Units 1&2 Datapoint Business Centre, 6 South Crescent, London, E16 4TL
Telephone: 020 3069 0240
Email: ped@londonambulance.nhs.uk
Website: www.londonambulance.nhs.uk

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Healthwatch Richmond

Telephone: 020 8099 5335
Online Form: www.healthwatchrichmond.co.uk/content/speak-out
Website: www.healthwatchrichmond.co.uk

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Richmond Citizens Advice Bureau

Address: 5th Floor, Regal House, 70 London Road, Twickenham, TW1 3QS.
Telephone: 020 8712 7800
Email: advice@rcabs.org
Website: www.rcabs.org